There is a wide variety and range of terminology and language used to describe quality, improvement and the science of improvement – methodologies and techniques. This can make it difficult for the learner to understand and target their specific development needs and this glossary of terms, whilst by no means extensive, is intended to clarify some of the commonly used terms.

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Quality improvement glossary of terms

This resource is from the NHS Scotland Quality Improvement HUB

On this website you will find quality improvement topics, tools, case studies, news, current awareness bulletins, and access to the evidence base provided via Evidence into Practice and Health Improvement Evidence.

The Quality Improvement Hub website provides a range of resources to support organisations to improve the quality of healthcare. These Quality Improvement topics cover a range of subjects that are relevant to delivering quality improvement.