KQuIP is keen to signpost visitors to the KQuIP Hub where they will find educational resources on the subject of quality improvement that have been produced either locally or nationally for health and social care professionals.
These educational resources are a combination of free to access nationally or for local organisations where they are being delivered in a geographic location. Some sources require you to log in before you can proceed.
The education signposted to falls into two categories :-
- QI Learning – these resources are aimed at beginners to QI
- QI Practical Learning – these resources provide more practical education which will benefit those ready to embark on QI projects
Click on the ‘owls’ below for resources appropriate to each of the above categories.
Healthcare Quality Improvement Partnership (HQIP) – Introduction to quality improvement for patients and public
This eLearning package seeks to support service users who wish to become involved in quality improvement work in healthcare. It has been developed and tested through a series of consultations with HQIP’s own Service User Network group, throughout 2015.
By the end of this e-learning package, you will be familiar with:
- Your vital role in improving healthcare quality
- Quality improvement principles
- Quality improvement data
- Target audience: Patients and public
- Level of the course: Basic
- Length of course: Approx 30 minutes
- Cost of course: Free
- Structure of the course: Online e-learning
- Region: National
For further info….
The Healthcare Quality Improvement Partnership (HQIP) is an independent organisation led by the Academy of Medical Royal Colleges, The Royal College of Nursing and National Voices. They were established in April 2008 to promote quality in healthcare, and in particular to increase the impact that clinical audit has on healthcare quality improvement.
Their vision
HQIP aims to improve health outcomes by enabling those who commission, deliver and receive healthcare to measure and improve our healthcare services.
Their values
HQIP is an independent organisation, which works in partnership with patients and healthcare professionals to influence and improve healthcare practice at all levels. They are committed to being open and accountable, and to listen, learn and respond swiftly and appropriately as part of their ongoing cycle of improvement.
Institute for Healthcare Improvement (IHI) – How to improve with the model for improvement
The Model for Improvement, developed by a group called Associates in Process Improvement, is simple to understand and apply. But it’s powerful. This course will teach you how to use the Model for Improvement to improve everything from your tennis game to your hospital’s infection rate. You’ll learn the basic steps in any improvement project: setting an aim, selecting measures, developing ideas for changes, and testing changes using Plan-Do-Study-Act (PDSA) cycles. As you go along, you’ll have the opportunity to use the same methodology to start your own personal improvement project.
Objectives
After completing this course, you will be able to:
1.List the three questions you must ask to apply the Model for Improvement.
2.Identify the key elements of an effective aim statement.
3.Identify three kinds of measures: process measures, outcome measures, and balancing measures.
4.Use change concepts and critical thinking tools to come up with good ideas for changes to test.
5.Test changes on a small scale using the Plan-Do-Study-Act (PDSA) cycle.
- Target audience: All clinical and non clinical
- Level of the course: Basic
- Length of the course: 1 hour 30 minutes
- Cost of course: Free, requirement to register
- Structure of the course: Online e-learning
- Region: National
For further info….
The Institute for Healthcare Improvement (IHI), an independent not-for-profit organisation based in Cambridge, Massachusetts, is a leading innovator, convener, partner, and driver of results in health and health care improvement worldwide. At their core, they believe everyone should get the best care and health possible. This passionate belief fuels their mission to improve health and health care.
Visit Link
Improvement Academy – Silver Quality Improvement Training
Silver level training includes a range of in-depth sessions around the practical application of quality improvement methods – from examples of methods, tools and techniques that engage multidisciplinary teams in quality improvement initiatives, to behaviour change – for individuals and teams.
Silver Level for Individuals: this training offers an introduction to Quality Improvement and provides examples of methods, tools and techniques that engage multidisciplinary teams in quality improvement initiatives. Attendance is contingent on completion of the Bronze Level on-line training and all trainees receive a certificate of attendance. Attendees are encouraged to carry out an optional follow-up improvement project with the support of their organisation.
Silver Level for Teams: this new training course has been designed for teams that are ready and keen to work together to improve aspects of their services, but who lack the skills and confidence to get started. The training takes a practical focus and throughout the day teams will be supported to develop their own project. Attendance is contingent on completion of the Bronze Level on-line training and all trainees receive a certificate of attendance. Teams are encouraged to carry out an optional follow-up improvement project with the support of their colleagues.
- Target audience: All clinical and non clinical
- Level of the course: Intermediate
- Length of course: 2 x 1 day training sessions
- Cost of course:
- Structure of the course: Workshop
- Region: Yorkshire and Humber
For further info….
The Improvement Academy is supporting work to improve services in a number of areas that are priorities for patients and our partners. These “Communities of Improvement” are committed to identifying improvement goals, collecting regular measures of progress, testing out improvements and spreading learning.
They have identified a common methodology based on improvement design principles, that can be flexibly used by communities of improvement to design and tailor an improvement programme that meets the needs of their community.
Visit Link
Improvement Academy – Bronze Quality Improvement Training
The Improvement Academy have developed an e-learning Bronze training programme which includes a broad spectrum of foundation knowledge, from an introduction to the concepts of quality improvement and the Model for Improvement, to more detailed descriptions of some of the tools for improvement and how they can be used. This Bronze training can be used on a ‘stand-alone’ basis, or as entry to more advanced training.
The content and materials for the Bronze on-line modules are based around material originally produced for the ‘1000 Lives Plus Campaign’ by NHS Wales.
Content of the Bronze Training
A key objective of the training is to help participants understand how and why everyone has a role to play and can contribute to Quality Improvement in their work area.
Module 1: Introduction to Quality Improvement Training (5 mins)
Module 2: Quality Improvement in Yorkshire and Humber (30 mins)
Module 3: How can I improve patient care? (30 mins)
Module 4: Your Model for Improvement (30 mins)
- Target audience: All clinical and non clinical
- Level of the course: Basic
- Length of course: 1 hour 35 minutes
- Cost of course: Free
- Structure of the course: Online e-learning
- Region: Yorkshire and Humber / National
For further info….
The Improvement Academy is supporting work to improve services in a number of areas that are priorities for patients and our partners. These “Communities of Improvement” are committed to identifying improvement goals, collecting regular measures of progress, testing out improvements and spreading learning.
They have identified a common methodology based on improvement design principles, that can be flexibly used by communities of improvement to design and tailor an improvement programme that meets the needs of their community.
Visit Link
NHS Scotland – Introduction to quality and quality improvement
The NHSScotland Quality Improvement Hub is a national collaboration among special health boards and Scottish Government Health Directorates which aims to support NHS boards with implementation of the Healthcare Quality Strategy through effective partnership working between the collaborating organisations.
The NHSScotland Quality Improvement HUB offers a number of e-learning resources to support you on your Quality Improvement learning journey.
- Target audience: All clinical and non clinical
- Level of the courses: Basic to advanced
- Length of courses: Variable
- Cost of courses: Free
- Structure of the courses: Online e-learning
- Region: Scotland / UK
Detailed below is a list of the e-learning resources with what you can expect to find in it, who should do it and how long it will take to complete it.
Introduction to Healthcare Systems
This eLearning module introduces you to the concept of healthcare systems, gives you a definition of systems and processes, helps you to understand the importance of reliability to delivering high quality care, and why reducing harm, waste and variation is important.
Introduction to Quality Improvement Methods
This eLearning module introduces some commonly used quality improvement methods, discusses in more depth the meaning of quality improvement, and helps you to understand the importance of using recognised quality improvement methods.
Introduction to Measurement for Improvement
This eLearning module introduces Measurement for Improvement, helping you to understand its importance, how to set measures and how to work with different types of data.
Lean in Healthcare
This eLearning module explores lean methodology and its application in healthcare. It includes some commonly used tools and practical examples.
Knowledge into Practice in Healthcare
This elearning module introduces you to a variety of knowledge management tools and techniques that support quality improvement.
Building a Quality Culture
This eLearning module explores effective ways to support a culture of continuous improvement.
Leading Quality Improvement
This eLearning module provides an overview of key knowledge, skills and behaviours required to lead improvement.
Creativity and Innovation in Healthcare
This eLearning module explores the concepts of creativity and innovation and provides some practical ways practitioners can support a culture of innovation.
Introduction to Data Analysis
This eLearning module introduces you to some of the basic tools and techniques needed when using data to measure improvement.
Measurement for Improvement – Presenting Data
In this module you will discover how to present what you have measured. Throughout this module you will be working with examples of data commonly used for waiting times.
Evaluating Quality Improvement
This eLearning module explores the key methods and actions that can be used to support the evaluation of improvement.
Introduction to Statistical Process Control
This module will explore what SPC is and why it matters, the basics of run and control charts, and introduce the concept of variation.
Introduction to Quality and Quality Improvement
This eLearning module introduces you to quality and quality improvement, helps you to understand their importance, and gives you an overview of some common tools and techniques.
Skills for Improvement: Measurement Module A – Planning
This module is part of a blended learning programme: Skills for Improvement: Measurement. The module will help you to develop the knowledge, skills and confidence to initiate and plan a local improvement project. It covers the principles of measurement for improvement, focussing aims, establishing measures, prioritising change ideas, testing changes.
Skills for Improvement: Measurement Module B – Analysing data
This module is part of a blended learning programme: Skills for Improvement: Measurement. It will help you to develop the knowledge, skills and confidence to initiate and plan a local improvement project. Find out how to analyse data using run charts and apply run chart rules.
Sheffield Microsystem Coaching Academy – Introduction to Quality Improvement Two Day Course
This course has now been approved by the Royal College for 10 hours of external non-clinical CPD points.
To compliment the MCA the Sheffield Teaching Hospitals’ Service Improvement team run a regular two day ‘Introduction to Quality Improvement Course’. Dates for upcoming courses are shown below.
The two days are designed to introduce the basics of quality improvement through a mixture of presentation, video and practical exercises, and is aimed at anyone who is interested in quality improvement, as a leader, a potential MCA coach or as part of an improvement team.
- Target audience: All clinical and non clinical
- Level of course: Basic
- Length of course: 2 days
- Cost of course: Free for staff at Sheffield Teaching Hospital. £160 for other NHS staff. £225 for non NHS staff
- Region: Yorkshire and Humber / National
Below is a list of the concepts covered on the course.
- System thinking
- The Psychology of Improvement
- The System of Profound Knowledge
- Clinical Microsystems
- Planning Improvement – Aims
- Process Mapping
- Generating Change Ideas
- PDSA Cycles
- Measurement for Improvement
- Variation
- Time Series Data and Statistical Process Control Charts
- Sustain and Spread
For further info….
What is the Sheffield Microsystem Coaching Academy?
The UK’s first Microsystem Coaching Academy aims to:-
- Build improvement capability into the workforce
- To maximise quality and value to patients
- Help multi-disciplinary front line teams rethink and redesign services
Coaches are trained in the art of team coaching and the science of quality improvement to work with front line teams to help them re-design the services they deliver.
The MCA’s core objective is to develop coaches and work with teams within Sheffield Teaching Hospitals, Sheffield Children’s and Sheffield Health and Social Care Trust and will help organisations beyond Sheffield get started on their own improvement journey.
How the Academy is achieving this aim
The Academy has trained 169 microsystem coaches, across clinical and corporate support areas in cohorts 1 to 7. Using action learning theory, these coaches have helped teams make multiple improvements work in their microsystems. Coaches have been trained from both outside and within STH.
As well at the MCA coaching course over 900 staff have attended the ‘Introduction to Quality Improvement’ courses. The feedback from these courses has been excellent. They provide a short taster for staff that my want to go on and do the coaching course or get involved with a microsystem or flow team.
They encourage to deeply involve patients in their microsytem improvement, to help group members understand the value to the customer, drawing on tools including patient interviews and stories, patient representation in microsystems, and fictional patients. They hope to create a culture of sustained patient-centred continuous quality improvement within and beyond the Trust.
Visit Link
Sheffield Microsystem Coaching Academy – Introduction to Quality Improvement One Day Course
This course has now been approved by the Royal College for 5 hours of external non-clinical CPD points.
This course has been designed to give attendees a basic understanding of quality improvement theory and is aimed at developing healthcare leaders and microsystem members already involved in improvement work. Attendees will be expected to already have some awareness of the concept of microsystem improvement. Therefore, only those who are already involved in improvement work or about to commence working with a microsystem coach should apply for this course.
- Target audience: All clinical and non clinical
- Level of the course: Basic
- Length of course: 1 day
- Cost of course: Free for staff at Sheffield Teaching Hospital. £90 for other NHS staff
- Structure of the course: Workshop
- Region: Yorkshire and Humber / National
For further info….
What is the Sheffield Microsystem Coaching Academy?
The UK’s first Microsystem Coaching Academy aims to:-
- Build improvement capability into the workforce
- To maximise quality and value to patients
- Help multi-disciplinary front line teams rethink and redesign services
Coaches are trained in the art of team coaching and the science of quality improvement to work with front line teams to help them re-design the services they deliver.
The MCA’s core objective is to develop coaches and work with teams within Sheffield Teaching Hospitals, Sheffield Children’s and Sheffield Health and Social Care Trust and will help organisations beyond Sheffield get started on their own improvement journey.
How the Academy is achieving this aim
The Academy has trained 169 microsystem coaches, across clinical and corporate support areas in cohorts 1 to 7. Using action learning theory, these coaches have helped teams make multiple improvements work in their microsystems. Coaches have been trained from both outside and within STH.
As well at the MCA coaching course over 900 staff have attended the ‘Introduction to Quality Improvement’ courses. The feedback from these courses has been excellent. They provide a short taster for staff that my want to go on and do the coaching course or get involved with a microsystem or flow team.
The MCA website last year recieved over 14,500 hits from a wide range of countries and organisations, with 61,653 page views this year. A total of 220 staff attended the MCA expo in June 2016.
They encourage to deeply involve patients in their microsytem improvement, to help group members understand the value to the customer, drawing on tools including patient interviews and stories, patient representation in microsystems, and fictional patients. They hope to create a culture of sustained patient-centred continuous quality improvement within and beyond the Trust.
Visit Link
UCLPartners – Introduction to Quality Improvement
UCLPartners provides training in quality improvement, behaviour change and patient and public involvement. These sessions are available for free to all healthcare professionals across their partnership and aim to build improvement capability. View their upcoming events to register for training.
Introduction to Quality Improvement
This one day session is aimed at anyone interested in learning about the methodology and models UCLPartners use to support quality improvement work, covering all the basics necessary to understand and participate in QI initiatives.
This is an exciting opportunity to learn the key methodology of quality improvement and how to get started. These workshops are open to all Nurses and Allied Health Professionals working within UCLPartners associated Trusts as well as all non-clinical members of staff. This is also open to Postgraduate trainees and those in the Frontier (SASG) programme.
- Target audience: All clinical and non clinical
- Level of the course: Basic
- Length of course: 1 day
- Cost of course: Free for those involved in the London AHSN
- Structure of the course: Workshop
- Region: London